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Technology has the capacity to transform behavioral health service delivery. Arguably its greatest contribution lies in the opportunity to improve patients’ engagement in their own care. While engagement in treatment remains an elusive goal in all branches of healthcare, the challenge is intensified in substance use and mental health treatment.
Many factors can stand in the way of engaging patients in behavioral health services over the long term. The journey to wellness can be arduous, and most patients will experience setbacks. Treatment plans usually have multiple components, requiring constant communication within a supportive relationship between provider and patient. When dealing with conditions that remain highly stigmatized in our society, the temptation for a struggling patient to disengage can become overwhelming.
With a growing body of data from some of the most prominent treatment facilities showing a direct correlation between extended engagement in care and successful outcome, treatment organizations must embrace strategies to improve client retention rates. A nurturing therapeutic relationship will go far, but enhancing it through technological tools becomes a critical next step.
Patient portals serve as an essential vehicle for engaging patients before, during and after primary treatment. Patients need and deserve access to their real-time treatment information, on demand and at any time they seek it. Besides simplifying the process of managing appointments, keeping payments updated and completing surveys, a patient portal improves the quality of communication between provider and patient, strengthening the therapeutic relationship.
Patients who are engaged in their care through these tools are more likely to see their path to wellness as not just a series of discrete encounters with a clinician, but as a dynamic process that grows commensurate with their efforts every day.
When providers maximize the use of a patient portal, they take advantage of an important tool for patient empowerment. Individuals with a behavioral health diagnosis can often feel helpless and hopeless at challenging stages of their journey. But when patients experience control over the major milestones in that journey, they feel a sense of self-worth that can help them overcome any barriers they might face.
At Sigmund Software we consistently work to emphasize and enhance both the provider and patient benefits of our EHR solutions. Our behavioral health software helps providers take control of an organization’s data, while at the same time improving patients’ capacity to drive personal change. What results is a meaningful therapeutic alliance, always the foundation of high-quality treatment. Let us help you create an efficient environment to promote lasting change in those you serve.
