Sigmund Software, LLC

Whether your organization has a single point of entry for referrals, a fully staffed call center, marketers throughout the country or a combination of all three across multiple facilities, Sigmund™ provides fully integrated referral tracking, evaluation, assessment, marketing and reporting capabilities. Its intuitive interface fully supports a telephonic interview where information doesn't always flow in an orderly fashion. Sigmund Software streamlines the referral and admission process by automating workflow and eliminating dual entry. Sigmund allows organizations to quickly record and track key information to make conscientious admission decisions.

• Referral and Inquiry Tracking
• Quickly enter caller information and maintain accurate logs of communication
• Track incoming and outgoing referrals
• Record and track key patient information at the initial point of contact including demographics, presenting problems, assessments, diagnosis, substance abuse history, treatment history, funding information and currently prescribed medications with corresponding doses
• Track detailed contact information for family members, referral sources, treatment providers etc.
• Triage and schedule referrals for crisis intervention, pre-admission, assessment and admission across the service continuum
• Utilize decision-support features to determine appropriate biopsychosocial assessments
• Track completion of key steps in the referral process
• Profile referral sources
• Funding and Financial Eligibility
• Track detailed funding information for multiple third party and private pay sources
• Quickly access contract information
• Capture detailed benefits and eligibility information
• Verify benefits electronically
• Record pre-certifications (authorizations)
• Track detailed notes regarding conversations with payers and guarantors
• Establish fee  schedules and payment plans
• Generate invoices, record pre-payments and enter transactions prior to admission
• Automatically import and maintain all financial information at the time of admission
• Bed Reservations and Admission Planning
• System alerts provide users with automatic prompting for user defined, specific scenarios such as: physical limitations, do not readmit, self injury history etc.
• Sigmund offers users the ability to flag organizationally defined criteria for accepting or denying referrals.
• Schedule evaluations, assessments and personnel based on projected admission dates.
• Place bed reservations based on a projected admission dates.
• Allow admission personnel to flag a prospective patient for priority review or screening prior to allowing admission.
• Referral and admission reports satisfy information gathering requirements of the Joint Commission on the Accreditation of Healthcare Organizations and the Commission on the Accreditation of Rehabilitation Facilities.
• Standardize and coordinate admission protocols
• Project admissions across the continuum of care
• Flag client specific needs and allow for detailed staff comments
• Assign necessary tasks to clinicians to perform key next steps
• Administer forms and capture electronic signatures to required documentation
• Identify admission type, track provider, location, time and designate clinical staff
• Scan paper-based documents and identification directly into the patient’s record.
• Information captured at the referral stage is automatically imported into the patient record at the point of admission
• Marketing
• Track detailed information regarding referral sources
• Profile individual and institutional referral sources
• Track individual marketer activities
• Track activity by regions and locales
• Track and assess the efficacy of various marketing, outreach and campaign efforts
• Track referrals to outside agencies
• Track Alumni referrals
• Track, monitor and prompt for all correspondence, mailings and follow-up activities
• Generate mailing lists for referral sources
• Generate comprehensive reports to assess effectiveness of various campaigns, marketers, individual staff and more
• Export to and Integrate with Customer Relationship management and Fund Raising systems

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